₱20,000–65,000/month
Filta 2024: eCommerce support, graduate–senior gross salary. Historical benchmark.
Income source ↗︎What you need to be good at
Listening, clear writing, ticket organisation, product knowledge and calm escalation.
Before accepting work
Ask whether the role includes calls, night shifts, sales targets and paid training.
Where and how to learn
Practise identifying the actual problem before writing a reply. Build a small set of sample tickets and note which ones need escalation. Review your replies for accuracy, empathy and a clear next step.
Your first portfolio project
Role-play a delayed order, a billing question and an escalation. Write a short knowledge-base article that another agent could use.